Here are the primary benefits of unified communications and some facts that reflect these advantages.

What Are The Benefits Of Unified Communications?

In essence, the phrase “unified communications” (UC) refers to the process of acquiring all of your business communication services from the same provider and setting them up in such a way that they interconnect smoothly. Let’s examine five different ways that this type of integration can help your organization’s daily operations.

Greater Productivity & Efficiency

Who doesn’t like to save time when completing work tasks, whether simple or complex? Unified communications allow you to route incoming phone calls to virtually any location, whether you are in motion or stationary. You don’t need your IT department to help you get set up in this respect anymore.

Lower Operating Costs

In order to integrate various communications tools, UC utilizes Voice over IP (VoIP) technology. In the old days, you had to rely on renting analog phone lines from a service provider. Many people today have saved substantially by eliminating landlines. According to Dublin-based global unified communications company Blueface, a switch to UC can lead to up to 40% in real cost savings for small and mid-sized companies.

According to FinancesOnline, a platform devoted to helping businesses find viable SaaS and B2B solutions, several studies show you can save up to 90% on international calls and up to 75% on operational costs thanks to VoIP. There are already more than 1 billion mobile VoIP users around the world, and this figure is expected to increase significantly over the coming years.

Higher-Quality Customer Service

The fact that UC grants you the ability to redirect calls to any platform helps make customer service more effective as well. For example, you can reroute client calls from your fixed line to your mobile device. Ring groups also give the option for someone else in your organization, such as the VP of marketing, to respond to calls from clients in a relatively timely fashion.

Streamlined Administration

Forget worrying about a huge group of account managers and essential contact numbers. Thanks to unified communications, you can streamline the administration of all your organization’s needs and also create a central point of contact. Everybody likes it when their affairs are in order, right?

Simplify Life For Remote Workers

Let’s face it: the global job landscape is changing in one major, indisputable way: more people are working remotely, either on a part-time or full-time basis. Many organizations have realized that this option often benefits both employers and employees, as well as clients. Global Workplace Analytics recently reported that 4.7 million employees (approximately 3.4% of the workforce) work from home at least half the week. Buffer also concluded in a 2019 report that 44% of employees said part of their team works remotely full-time.

Certain VoIP phones are “plug and play.” This essentially means that a broadband connection is the only thing necessary for communicating with other people. Certain applications like Zoom and Google Hangouts combine video and voice (and sometimes instant messaging as well). Don’t hesitate to seek help from a reputable IT organization to learn more about the pros and cons of different communications platforms.

Contact SeaGlass Technology For More Information

Speak to the professionals at SeaGlass Technology in New York to learn more about the advantages of unified communications. We are dedicated to promoting growth and innovation while increasing efficiency in every service we provide.

Aside from unified communications, our services include remote monitoring and management, cloud services, data backup, and disaster recovery, and network installation. Our secure and cost-effective solutions are unlike those offered by many other IT businesses. Call SeaGlass Technology today at 212.886.0790 or contact us online for more information about our work.

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Unfortunately, it’s now become difficult for even some most experienced IT teams to keep pace with all these technologies. That’s where Unified Communications come in. Let’s take a close look at what this phrase means and how the different components of Unified Communications work.

How Does Unified Communications Work?

The phrase “Unified Communications” (UC) refers not simply to how we connect various digital technologies but collaboration resources as well. True UC eliminates isolation and helps certify that regardless of where teams collaborate, you and your group can gain access to the same secure systems, which contain:

• Email
• Voicemail
• IM and SMS
• Scheduling meetings
• Web conferencing
• Document sharing
• VoIP (Voice over Internet Protocol) and video calling

What Can Unified Communications Merge?

A UC platform is generally intended to streamline processes. Thus, it’s essential to take full advantage of them. Prior to the advent of VoIP, phone systems didn’t rely on data connections. With new technologies, however, VoIP allows for voice lines to share a common LAN (local area network) connection with other communication devices. This constitutes the basis that permits UC to merge phone systems with other types of communication tools. Per Statista, businesses in the United States added more than 35 million VoIP lines between 2010 and 2018, which means that the total number of lines has reached 41.6 million. GlobeNewswire also predicted last year that small to midsize businesses (SMBs) could expand over 15% in the VoIP market by 2025. Here are other things UC can merge.

Voicemail

If a call is ever missed and gets sent to voicemail, this can be simply managed via voicemail’s visual functions on either a mobile app or a desktop interface.

Workflow

Thanks to UC, several parties can now more easily communicate on a single call without needing a new extension. If granted permission, certain people can even barge into that call. Phone calls can also be transformed into video conferences, if necessary.

CRM And Business Tools

Many businesses today rely on effective communication for their products and services and thus use customer relationship management (CRM) software, such as Salesforce, Insightly, and Kintone. Thanks to UC, data released in phone calls is connected between the CRM and the phone system (both ways). The CRM can record data such as call time, while the handset logs information about callers and what they are seeking. Forbes predicted in 2018 that big data market revenues for software and services are expected to attain $103 billion by 2027. Additionally, the compound annual growth rate (CAGR) of these revenues is forecast to hit 10.48%.

New-Age Faxing

Everyone knows that faxing is an outdated method of sending documents. Scanning is now more commonly used for this purpose. However, UC can also merge the way fax works with other resources. For instance, incoming faxes can be digitally received in PDF format and be sent from a UC interface. Thus, this document can ultimately be printed on the recipient’s fax machine. This can simplify business interactions, all while maintaining all your communication devices in one place.

Speak With SeaGlass Technology For More Information

Contact the experts at SeaGlass Technology in New York to learn more about how Unified Communications can benefit your business. Our staff is highly certified and has extensive knowledge of top independent software vendors (ISVs) and original equipment manufacturers (OEMs) and can thus help businesses meet their needs in efficient ways. At SeaGlass, we provide help-desk support, application solutions, project management, network support, and other services run by top consultants.

SeaGlass has repeatedly been praised as an excellent business partner by major tech companies like Microsoft, VMWare, and Net2Phone. Our customized solutions aim to ensure your business’s needs are addressed with extreme attention to detail. We also offer 24/7 support and remote assistance, so you can receive help at all times. We boast a combined experience of over 75 years in the IT industry, so you can rest assured that you are in capable hands. Call SeaGlass Technology today at (212) 886-0790 or contact us online for more information about our work.

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